Terms of Service

Last updated 11 September 2026

These terms apply when you browse a shop, place an order, or manage your account in the OrgFlw customer app. The shop you order from sells the goods and handles delivery.

Who can order

You must be old enough under local law to buy from this shop. You sign in with your phone number and a password — keep those private. You can export or delete the account from Your data.

Prices and stock

Prices, stock, and delivery windows are set by the shop and confirmed when you place the order. Payment methods shown at checkout (including cash on delivery, if offered) are charged as displayed.

Changing or cancelling

You can change or cancel only while the shop has not started preparing the order. After that, contact Support — the shop decides what it can still do.

Delivery

Windows are estimates. The shop will contact you if a slot cannot be met. You are responsible for a complete address and a reachable phone number.

Issues

If something arrives wrong or damaged, contact Support in the app and include photos if you can. Refunds and replacements are handled by the shop.

Points and invites

Points, rewards, and referral bonuses follow the rules the shop has turned on. They stay in that shop’s wallet and can change if the shop updates its programme.

Reviews and reports

Reviews should be about a product you ordered. You can delete your own review. Reports are for the shop to review — they are not a public complaint board.

Acceptable use

Do not misuse the app, try to access another customer’s account, or place fraudulent orders. The shop may refuse or cancel an order it cannot fulfil.

Changes

These terms may be updated from time to time. Continued use after a change means you accept the updated terms. The date at the top of this page is the latest version.

Contact

Questions about an order go to Support in the app. Platform questions can go to hello@orgflw.com.