Data Policy

Last updated 11 September 2026

This page is for App Store and privacy reviewers, and for anyone who wants the short version of what the account holds and how to remove it. The full list is in the Privacy Policy.

What an account holds

Your account holds your name, phone number, saved addresses, order history, loyalty points, and support messages. We use these to deliver orders and run the shop’s loyalty programme.

• Phone number and password (required to sign in)
• Optional name and email
• Delivery addresses
• Orders, windows, and payment method shown at checkout
• Points, rewards, invite code, reviews, and support attachments

Export a copy

In the app: Profile → Your data → Export a copy. The app prepares a JSON file of the personal data stored on that account. You can save or share the file. If the account has an email, a copy may also be sent there.

Delete the account

In the app: Profile → Your data → Delete this account. This is the in-app deletion path Apple requires (guideline 5.1.1). Deletion signs you out everywhere and removes the profile.

Past orders may stay on file for the shop’s accounting, without your name or phone. Reviews and support threads may be kept in anonymised form if the shop still needs them. This cannot be undone.

Do not delete a shared demo login if a reviewer asked you to keep it. Create a new account and delete that one.

If you cannot open the app

Write to hello@orgflw.com from the email or phone on the account and ask for an export or deletion.